Writer, classic rock lover, dog rescuer, company founder, software exec, and now independent management consultant--I speak, blog, and pester my friends about these topics. My current focus is getting IT and business organizations to collaborate more effectively and not kill each other. I also talk and write about big data, why analytics is fundamentally strategic, how to pitch business execs on IT projects, and why not to buy a dog from a pet store.

I’ve lived in London, Paris, and Sydney, but call L.A. home. #weatherwimp. I cultivate an organic vegetable garden and friends with issues. I’ve written three books, co-authored a fourth, and contributed to a bunch more. (I have another one in my head waiting to come out, but it’s crowded in there right now.) I prefer Def Leppard to Bon Jovi, mashed potatoes to brown rice, fly fishing to golf, Pinot Noir to Zinfandel, and nice people to assholes. I have a tattoo. I’m not telling you where. I feel guilty that I go hot and cold on social media, that I don’t spend enough face time with my friends, that my French is rusty, and that I ate that whole bag of Kirkland peanut butter cups in less than a week. I have to live with those things.

Are You Ready for “IT Everywhere"?

Are You Ready for “IT Everywhere"?

In which Jill maintains that you have to be ready to be ubiquitous.

With IT Everywhere, IT becomes a thin layer of program oversight that monitors progress, reports on delivery, and projects future demand. It might not even be called IT anymore.

Interestingly, when some CIOs propose evolving toward IT Everywhere, many business initially love the idea, but then they reject it.

-- The New IT: How Technology Leaders Are Enabling Business Strategy in the Digital Age (McGraw-Hill, 2015), page 39.

H. James Dallas is the recently-retired senior vice president of quality, operations, and IT at Medtronic, the world’s largest medical technology company. In that role, and in the multiple IT leadership jobs he has had across his career, Dallas learned that delivering technology is the easy part.

“The organizational, business process, and data changes were far harder than the technical ones,” Dallas told me when I interviewed him. “I’ve always embraced the philosophy that if I waited until the business units asked me to deliver something, it would be too late. IT can’t be viewed as the bottleneck. The question we should be answering is, ‘What are the strategic opportunities for technology?’ And: ‘How can IT either help or get out of the way?’”

In my inaugural CIO blog post, I introduced six different archetypes that categorize IT behavior preferences. The pinnacle is what I call IT Everywhere—whereby technology solutions are developed and owned by the business areas that use them, with infrastructure largely outsourced to the cloud. A thin layer of program management oversees procurement, contract, vendor, and program management.

CEOs are intrigued by the idea of IT Everywhere. After all, why not release technology into the hands of the organizations that have the requirements, letting them define functionality, choose the solutions, and manage and use the resulting applications, thus freeing up IT resources and saving money in the bargain?

Unfortunately, the managers who find IT Everywhere the most compelling are often those who are the least ready to take it on. Embracing IT Everywhere implies a certain level of self-awareness. Your company isn’t ready for IT Everywhere unless it:

  • Has already established a rich partner network that includes cloud providers, management consultants, and systems integrators that can work both independently and together.
  • Is willing to shed rigid business processes in favor of more flexible sourcing of technology and skills. This means relinquishing approved vendor lists, strict procurement processes, and entrenched hierarchies, and allowing business units to nurture internal and external partnerships that best meet their individual needs.
  • Designates a thin layer of oversight that supports business units in creating service level agreements, optimizing vendor pricing, refining contract terms, and tracking development. This could take the form of a governance body—call it IT if you want—or it might simply function as sanctioned board that alleviates operational tasks without involvement in day-to-day delivery.
  • Can tolerate some overlap and duplication. After all, duplication of systems, applications, business processes, and data exists today even within centralized IT. IT Everywhere accepts some level of duplication as an inevitability, sanctioning governance processes in order to minimize it.

Ironically, companies on the road to IT Everywhere typically have established IT organizations with solid reputations and loose, non-hierarchical structures. Their leaders act as trusted advisors during the transition to IT Everywhere. Along the way, they solidify partnerships, research emerging technologies, vet cloud solutions, and share their data. They replace hierarchical organizations with loose and dynamic networks of employees. Ironically, in so doing, they and their staffs become vital to the ongoing success of the IT Everywhere model.

H. James Dallas cultivated exactly this zeitgeist toward the end of his tenure at Medtronic. Dallas helped the company’s various lines of business develop their own technology programs, manage their budgets locally, and nurture specific development pipelines, all the while being supported by a thin layer of oversight.

Dallas reflects on his role upending traditional organizational structures. “I never had a problem with shadow IT,” he says, smiling. “As long as I was the one casting the shadow.”

Original article on CIO.com.

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